Terms of service

Scent Vape Terms of Service

Welcome to Scent Vape! These Terms of Service outline the rules and regulations for using our website, purchasing products, and accessing our services. By using our site or making a purchase, you agree to comply with these terms. If you do not agree, please refrain from using our website.

1. Introduction

This website, "Scent Vape", is operated by Scent Vape Ltd, a company registered in England and Wales. Our registered office is located at 104 Wembley Hill Rd, London HA9 8EJ, United Kingdom. For any inquiries, you can reach us by email at (support@scentvape.co.uk) or by phone at "+44 7393 947533".

By placing an order through our Website, you agree to enter into a binding contract with Scent Vape Ltd, governed by these Terms of Service, including any policies or terms linked herein.

2. Purchase Terms

Please read these Purchase Terms carefully before placing an order on our Website. These terms apply to all offers, sales, and deliveries of products from Scent Vape.

2.1 When Do These Purchase Terms Apply?

These terms apply whenever you:

• Place an order on our Website.
• Accept an offer from Scent Vape.
• Engage in any transaction with us, subject to these terms.

Deviations from these terms are only valid if expressly agreed upon in writing by Scent Vape.

2.2 Products

Please note that product images on our Website are for illustrative purposes only. While we strive for accuracy, the actual product may vary slightly in colour and appearance due to differences in display screens and production batches. All products are subject to availability, and we cannot guarantee that items displayed on our Website will be in stock.

2.3 Eligibility to Purchase

To purchase products from Scent Vape, you must be at least 18 years old. By placing an order, you confirm that you meet this age requirement. We reserve the right to verify your age and may request identification. If you fail to verify when requested, we may cancel your order without notice. We also utilise age verification services in compliance with UK regulations.

2.4 Contract Formation

2.4.1 General Conditions

All information on our Website is an invitation to treat and does not constitute a binding offer. When you place an order, it is considered an offer to purchase the products listed. We reserve the right to accept or reject your order at our discretion. If we do not confirm your order within ten working days, it is deemed refused.

We may refuse your order for various reasons, including but not limited to:

• Unavailability of the product.
• Inability to obtain payment authorisation.
• Failure to verify your age.
• Shipping restrictions.

If we reject your order, any payments made will be refunded.

2.4.2 Special Conditions for Standard Products

Once your order is placed, you will receive an acknowledgement email with your order details. A contract of sale is formed only when:

• You receive a confirmation that your products have been shipped.
• You receive a notification that your products are ready for pick-up at a designated location.
• You receive confirmation that your products are ready for in-store collection.

2.5 Retention of Title

Ownership of the products remains with Scent Vape until full payment is received. Until the title passes, you must not sell, dispose of, or encumber the products.

2.6 Order Cancellation

You may cancel your order under certain conditions before it is processed. Please contact us for more information.

2.7 Pricing

All prices include VAT and are quoted in British Pound Sterling (GBP). Scent Vape reserves the right to adjust prices before an order is placed. We may charge delivery fees, which vary based on product and delivery method. These fees will be itemised separately at checkout.

2.8 Payment Methods

We accept various payment methods, which are detailed on our Website. Scent Vape reserves the right to conduct credit checks and may refuse certain payment methods based on the results.

2.9 Invoicing

Invoices may be issued electronically, and by placing an order, you agree to receive electronic invoices.

2.10 Delivery

We deliver to UK mainland addresses only. Orders are shipped on business days, excluding public holidays. Delivery times are estimates and not guaranteed. Scent Vape reserves the right to make split deliveries at no additional cost. If your order cannot be fulfilled, we will notify you and issue a refund.

Please ensure your delivery address is accurate. Scent Vape is not responsible for undelivered orders due to incorrect addresses.

2.11 Returns and Withdrawal Policy

To return a product, please follow the instructions on our Returns Policy page. If you withdraw from a contract within 14 days, you are responsible for return shipping costs. Refunds will be processed using the original payment method.

2.12 Statutory Right of Withdrawal

You have the right to withdraw from your purchase within 14 days without providing a reason. The withdrawal period begins when you or a third party takes possession of the products. To withdraw, notify us within the 14-day period and return the products within 14 days of notification.

Exceptions: Custom-made products and products unsealed for health or hygiene reasons are not eligible for withdrawal.

2.13 Exchange Policy

Exchanges may be possible under certain conditions and are subject to stock availability. The original product must be returned in accordance with our return policy.

2.14 Damaged or Defective Products

We take quality seriously and strive to ensure our products meet high standards. If you receive a defective product, we will refund the cost after inspection by our Quality Assurance Team. Products damaged by misuse or normal wear and tear are not eligible for refund or replacement.

2.15 Disposable E-Cigarettes

Due to their nature, disposable e-cigarettes are not covered by our warranty. We cannot guarantee puff counts as these are estimates provided by the manufacturer.

3. Use of the Website

Please read these Website Terms and Conditions carefully. By accessing or using our Website, you agree to these terms.

3.1 Content Ownership

All content on our Website, including text, images, logos, and software, is owned by Scent Vape or its licencors. You may only use the content for personal, non-commercial purposes. Unauthorised use of our content is prohibited.

3.2 Intellectual Property

Our trademarks and content are protected by copyright and other intellectual property laws. You may not copy, distribute, or modify any content without our written consent.

3.3 Disclaimer of Warranties

Our Website and content are provided "as is" without warranties of any kind. We do not guarantee that our Website will be error-free or that the information provided is accurate.

3.4 Limitation of Liability

Scent Vape is not liable for any damages arising from your use of our Website, including but not limited to direct, indirect, and consequential damages.

3.5 Links to Third-Party Websites

Our Website may contain links to third-party websites. Scent vape is not responsible for the content or practices of these websites.

3.6 Misuse of the Website

You may not use our Website for unlawful activities or to transmit harmful content. We reserve the right to restrict access to our Website for violations of these terms.

3.7 User-Generated Content

Any content you post on our Website is non-confidential and may be used by Scent Vape for any purpose. You are responsible for ensuring that your content does not infringe on third-party rights.

4. Miscellaneous

4.1 Promotions and Discounts

Promotions and discounts are subject to availability and may be withdrawn at any time. Discounts are applied as stated at checkout.

4.2 Bundle Deals and Rewards

Bundle deals and rewards are subject to specific terms, including a 90-day exchange period for faulty devices. Rewards must be used on subsequent purchases and cannot be refunded.

4.3 Social Media Competitions

Competitions are open to participants aged 18 and over. Winners will be selected at random and must respond within 24 hours to claim their prize. Prizes are non-transferable.

4.4 Amendments to Terms

Scent Vape reserves the right to amend these Terms of Service at any time. The terms in effect at the time of your order will apply.

4.5 Data Protection

We respect your privacy and handle your data in accordance with our Privacy Policy and Cookie Policy. By placing an order, you consent to the collection and use of your data as outlined in these policies.